Privacy Policy

Last Updated: January 2025

1. Introduction

Bridge Steps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways:

• Personal Information: Name, email address, phone number, postal address, and other contact details you provide when contacting us or requesting services.
• Health Information: Medical history, support needs, and health-related information necessary to provide appropriate support services.
• Website Usage: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Communication Records: Records of correspondence, including emails, phone calls, and form submissions.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our support services
• Respond to your inquiries and service requests
• Communicate with you about our services, updates, and important information
• Comply with legal obligations and regulatory requirements
• Protect the rights, property, and safety of our residents, staff, and visitors
• Analyze website usage to improve user experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing support services
• Healthcare Professionals: With healthcare providers and medical professionals involved in resident support, with appropriate consent
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Protection: To protect the health, safety, or rights of residents, staff, or others
• With Consent: When you have given explicit consent for us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under data protection laws, you have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and support obligations)
• Object to processing of your personal information
• Request restriction of processing
• Data portability
• Withdraw consent where processing is based on consent

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse cookies, but this may limit some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: