Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using the Bridge Steps website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

Bridge Steps provides supported living and support services for individuals who require assistance with daily living activities. Our services include:

• Personalized support planning and support
• 24/7 health monitoring and assistance
• Social and recreational activities
• Medication management
• Family support services

3. Eligibility

Our services are available to individuals who meet our admission criteria. All service agreements are subject to assessment and approval. We reserve the right to refuse service to anyone at our discretion.

4. Service Agreements

All support services are provided under a formal service agreement that includes:

• Detailed support plan and service specifications
• Terms of payment and billing arrangements
• Rights and responsibilities of both parties
• Procedures for complaints and dispute resolution
• Termination conditions

5. Fees and Payment

Service fees are outlined in individual service agreements. Payment terms include:

• Fees are due as specified in your service agreement
• Late payment may result in additional charges or service suspension
• All fees are subject to review and may be adjusted with appropriate notice
• Refund policies are detailed in individual service agreements

6. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Respect the rights and privacy of other residents and staff
• Follow support plans and medical advice as agreed
• Notify us promptly of any changes in circumstances or health status
• Maintain appropriate conduct and behavior

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Bridge Steps or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law:

• Bridge Steps shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability for any claims shall not exceed the amount paid for services in the 12 months preceding the claim
• We are not responsible for any loss or damage resulting from circumstances beyond our reasonable control

9. Indemnification

You agree to indemnify and hold Bridge Steps harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these terms.

10. Termination

Either party may terminate a service agreement in accordance with the terms specified in the agreement. We reserve the right to terminate or suspend access to our website or services immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

11. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through our internal complaints procedure first. If a resolution cannot be reached, disputes may be referred to appropriate regulatory bodies or resolved through legal proceedings in accordance with English law.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any legal actions or proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the updated terms on this page and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the modified terms.

14. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

If you have questions about these Terms of Service, please contact us: